Location: Boardwalk, Eastern Cape, South Africa
Company: Totalsports (The Foschini Group – TFG)
Job Type: Part-Time Contract (120 Hours)
Posted: 05 October 2026
Closing Date: Open Until Filled
Introduction
Are you passionate about sports, active lifestyle fashion, and delivering outstanding customer experiences? Totalsports, a premier brand of The Foschini Group (TFG), is looking for an energetic and target-driven Sales Associate (120hr) to join their team at Boardwalk in the Eastern Cape. In this dynamic retail role, you will represent the Totalsports brand, assist customers in finding the best athletic and performance solutions, maintain store stock levels, and drive store performance against daily sales targets. If you are a proactive team player who thrives in a fast-paced environment, apply today on applyretail.co.za!
About the Company
The Foschini Group (TFG) is a leading internationally diversified retail group operating 34 specialty lifestyle and apparel brands across thousands of stores. TFG’s vision is to create remarkable omnichannel experiences for millions of customers while providing employees with a supportive launchpad for continuous professional growth.
Totalsports is South Africa’s premier sports apparel, footwear, and equipment retailer under the TFG umbrella. Driven by a culture of energy, customer loyalty, and continual improvement, Totalsports stores offer a fast-paced environment where employees are empowered to take initiative, learn modern retail operations, and build long-term careers within TFG.
Company Summary
- Industry: Sports Apparel, Footwear, Fashion & Retail
- Company Size: Enterprise Industry Leader (TFG Group Network)
- Work Culture: High-Energy, Customer-Centric, Target-Driven, Inclusive
- Location: Boardwalk, Eastern Cape, South Africa
Available Opportunities
Totalsports is recruiting a Sales Associate on a 120-hour monthly contract at their Boardwalk store. Working directly on the sales floor, you will combine passion for activewear with consultative selling skills to exceed store objectives.
Core Responsibilities:
- Brand Ambassadorship & Customer Experience: Serving as a brand ambassador, engaging customers proactively, and delivering exceptional service tailored to athletic and fashion needs.
- Sales Performance & Target Tracking: Actively tracking personal and store sales performance against daily targets and identifying new sales opportunities.
- Consultative Selling & Product Knowledge: Recommending suitable sports gear, footwear, and apparel while staying up to date with modern activewear and fashion trends.
- Stock Replenishment & Floor Standards: Assisting with stock replenishment and visual floor display to ensure the store remains fully stocked and customer-ready.
- Customer Loyalty & Challenge Navigation: Building customer loyalty, handling customer inquiries professionally, and maintaining strict adherence to TFG operating standards.
Key Objectives
Your success as a Sales Associate at Totalsports Boardwalk will be evaluated by your sales target conversion, customer feedback, and overall operational contribution. Within your first 90 days, you will be expected to:
- Consistently Achieve Sales Targets: Meet or exceed individual monthly sales targets through active cross-selling and product recommendations.
- Deliver High Customer Satisfaction: Maintain top-tier customer service delivery, building brand loyalty and resolving customer challenges effectively.
- Master Totalsports Product Range: Build comprehensive knowledge of footwear technology, sportswear brands, and equipment to guide customers accurately.
- Maintain Visual & Stock Standards: Ensure fast stock replenishment from the stockroom to the sales floor while adhering to TFG store visual standards.
What You Will Learn
Stepping into this sales position at Totalsports provides valuable hands-on experience within TFG’s world-class retail network. In this role, you will build expertise in:
- Activewear & Footwear Technology: In-depth product knowledge across leading global sports brands, athletic gear, and sportswear trends.
- Retail Sales & Negotiation Techniques: Practical skills in customer needs analysis, solution selling, upselling, and closing sales on the floor.
- TFG Retail Operating Standards: Mastery of stockroom management, inventory replenishment protocols, and visual merchandising guidelines.
- Customer Loyalty & Omnichannel Retail: Methods for driving repeat customer visits and leveraging omnichannel tools across TFG brands.
What You Gain
Joining Totalsports and The Foschini Group offers strong career progression opportunities and rewarding benefits:
- Entry into the TFG Network: Direct employment exposure with one of South Africa’s largest retail groups, opening doors to future growth.
- Flexible 120-Hour Contract Structure: Ideal part-time structure allowing for balanced work hours while gaining core corporate retail experience.
- Employee Benefits & Staff Discounts: Access to TFG staff discount structures across their 34 specialty lifestyle brands.
- Professional Skill Development: Continuous learning, mentorship, and training in retail sales, customer service, and inventory management.
Experience & Qualifications
Essential Minimum Requirements:
- Grade 12 / Matric qualification.
- Passion for people, active lifestyles, and exceptional customer service delivery.
- Strong verbal and written communication skills in English.
- Demonstrated ability to multi-task in a fast-paced retail environment.
- Target-driven mindset with high self-motivation, initiative, and attention to detail.
- Ability to work independently as well as collaboratively within a team.
Advantageous Criteria:
- Previous retail sales experience within sportswear, footwear, or apparel.
- Knowledge of global sports brands and current activewear fashion trends.
- Experience with POS system operations or inventory tracking tools.
Interview Questions to Prepare For
Candidates applying on applyretail.co.za should prepare to answer the following interview questions during the selection process:
- “How do you approach a customer who enters Totalsports looking for running shoes or athletic apparel?”
- Tip: Explain how you greet them warmly, ask open-ended questions about their sporting activities, and present products that match their performance needs.
- “How do you track your daily sales targets and ensure you reach them by the end of your shift?”
- Tip: Discuss checking your targets at the start of your shift, breaking them down hourly, and proactively cross-selling accessories like socks or gear care products.
- “Can you share an example of a time you turned a difficult customer situation into a positive experience?”
- Tip: Focus on active listening, staying calm under pressure, offering practical solutions, and seeking supervisor support if necessary.
- “Why do you want to build your retail sales career with Totalsports and The Foschini Group at Boardwalk?”
- Tip: Highlight your enthusiasm for sports culture, admiration for TFG’s corporate reputation, and commitment to delivering excellent customer service.
Career Advice for Applicants
To ensure your application stands out on applyretail.co.za:
- Highlight Retail & Customer Service Experience: Explicitly detail any face-to-face customer service, sales target experience, or cashier work on your CV.
- Emphasize Enthusiasm for Sports & Fashion: Mention your passion for athletic wear, fitness, or active lifestyle brands in your application profile.
- Confirm Boardwalk Location & Availability: Verify that working 120 hours monthly across retail shifts at the Boardwalk store in Eastern Cape is convenient for you.
- Submit Complete Documentation: Upload certified copies of your Matric certificate, ID document, updated CV, and contactable references.
How to Apply & Frequently Asked Questions
How to Apply:
- Click the “Apply Now” button below on applyretail.co.za.
- Upload your CV, Grade 12 / Matric certificate, ID copy, and references.
- Complete the brief online application questionnaire for Totalsports Boardwalk.
Frequently Asked Questions (FAQ):
- What is a 120hr contract position? This is a structured part-time retail role where you are contracted to work 120 hours per month based on store scheduling requirements.
- Are candidates from designated Employment Equity groups preferred? Yes, preference will be given to candidates from designated groups in line with TFG’s Employment Equity Act policy.
- Is previous retail experience mandatory? A Grade 12 certificate and a strong passion for customer service and targets are essential; previous sports retail experience is an added advantage.
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