Location: Pretoria, Gauteng
Company: Pedros
Contract Type: Permanent
Experience Level: 1+ Year Fast-Food / Restaurant Experience
Role Overview: Cross-Functional Operational Support
Instead of being locked into a single workstation, a Pipeline staff member acts as the operational bridge across the store. Your day could involve flame-grilling chicken during lunch, jumping on the till during an unexpected rush, and handling station sanitization before closing. This versatility makes pipeline staff key candidates for early promotion to team leader or supervisor roles.
Key Responsibilities
1. Multi-Station Preparation & Grilling
- Quality & SOP Compliance: Flame-grill and prep Pedros menu items strictly according to corporate Standard Operating Procedures (SOPs).
- Speed of Service (SOS): Maintain high production output on the line to ensure orders are fulfilled rapidly without sacrificing taste or presentation.
2. Customer Service & POS Operations
- Order Processing: Accurately capture customer meal choices at the front counter, process payments efficiently, and handle cash/card transactions responsibly.
- Service Excellence: Greet customers warmly, offer menu suggestions, and resolve basic product queries professionally.
3. Food Safety & Housekeeping
- HACCP & Hygiene: Adhere strictly to national and corporate food safety rules—maintaining clean prep surfaces, checking product temperatures, and preventing cross-contamination.
- Sanitation Routines: Keep dining areas, register counters, and kitchen prep zones spotless, organized, and compliant with health codes.
4. Operational Support
- Shift Transitions: Assist the team with opening prep routines and end-of-day kitchen breakdown/closing checklists.
- Team Synergy: Work collaboratively with grillers, cashiers, and managers to clear bottlenecks during peak trading hours.
Job Requirements
- Experience: Minimum 1 year of active fast-food or restaurant experience.
- Knowledge: Sound understanding of basic food safety regulations and hygiene practices.
- Communication: Clear verbal communication skills to interact with both customers and kitchen staff under pressure.
- Flexibility: Full availability to work rotational shifts, early/late hours, weekends, and public holidays.
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