Service Consultant – Nedbank Kathu

Location: Kathu, Northern Cape, South Africa

Reference Number: 148434

Company: Nedbank Limited

Job Family: Sales and Service (Client Service)

Leadership Pipeline: Manage Self: Technical (MST)

FAIS Affected Position: Yes

Posted: October 2026

Closing Date: 04 November 2026

About the Company

Nedbank is one of South Africa’s premier banking institutions, recognized for its commitment to digital innovation, sustainability, client-centered financial solutions, and corporate governance. Operating a vast national branch network, Nedbank combines modern digital banking technology with personal, high-touch client service to empower individuals, households, and businesses.

The workplace culture at Nedbank is values-driven, professional, client-focused, and innovative. Branch service teams operate in dynamic, technology-enabled banking environments where digital migration, risk compliance, cash management precision, and client trust are paramount. Joining Nedbank in Kathu connects you with a leading financial services group dedicated to community development and professional career growth.

Company Summary

• Industry: Banking, Financial Services, Retail Wealth & Digital Solutions
• Company Size: National Enterprise Leader (Nedbank Group Network)
• Work Culture: Client-Obsessed, Digital-First, Professional, Compliance-Driven
• Location: Kathu, Northern Cape, South Africa

Available Opportunities

Nedbank is recruiting a Service Consultant on a full-time, permanent basis for their Kathu branch in the Northern Cape. Reporting to branch leadership, you will serve as a versatile client service specialist—educating clients on digital and self-service banking solutions, processing over-the-counter cash transactions, managing ATM/ID device maintenance, executing foreign exchange requests, and ensuring strict risk and compliance governance.

Core Responsibilities:

• Digital Client Migration & Education: Greeting branch visitors, guiding queue flows, demonstrating online banking applications, resolving digital login issues, and assisting clients with self-service zone features (card issuance, statements, and airtime/data purchases).
• Teller & Cash Operations: Processing over-the-counter cash deposits, withdrawals, change requests, and inter-bank transfers accurately while adhering to strict counter and drop-safe limits.
• Device Maintenance & ATM Management: Loading cash, balancing funds, replacing consumables, and executing first-line technical maintenance across store ATMs and self-service devices.
• Sales Lead Identification: Identifying quality cross-selling sales leads during client interactions and referring opportunities to specialized advisors through the client management system.
• Foreign Exchange (Forex) Processing: Handling foreign currency transactions, foreign bank notes (FBN), bills, and international transfers according to bank policy.
• Risk, Governance & Statutory Compliance: Executing daily control checklists, authenticating client documents under FAIS and FICA regulations, managing card stock destruction, and preventing financial fraud.

Key Objectives

Your success as a Service Consultant at Nedbank Kathu will be evaluated by client satisfaction scores, digital adoption rates, cash drawer balancing accuracy, and audit compliance metrics. Within your first 90 days, you will be expected to:

1. Drive Branch Digital Adoption: Successfully transition walk-in clients to online and self-service banking platforms to improve branch migration volumes.
2. Maintain 100% Cash & Audit Accuracy: Execute daily teller transactions and ATM balancing without cash shortages, overages, or compliance breaches.
3. Master FAIS & FICA Regulations: Maintain strict compliance with financial advice and document verification protocols across all client interactions.
4. Identify Quality Sales Referrals: Consistently log verified sales leads on the client management system to support branch revenue objectives.

What You Learn

Stepping into a Service Consultant position with Nedbank provides comprehensive commercial, technical, and regulatory development in modern retail banking. In this role, you will build expertise in:

• Retail Financial Products & Forex Operations: Comprehensive knowledge of transactional accounts, digital banking platforms, card services, and foreign exchange procedures.
• Digital Channel Navigation & Client Training: Advanced techniques for educating diverse clients on digital banking apps, security protocols, and self-service kiosks.
• Banking Risk Management & Fraud Prevention: Deep understanding of FAIS legislation, FICA verification, cash safety limits, and anti-money laundering controls.
• First-Line Technical Device Maintenance: Practical skills in maintaining, troubleshooting, and balancing automated teller machines (ATMs) and self-service terminals.

What You Gain

Joining Nedbank brings strong financial corporate stability, competitive banking rewards, and clear professional development:

• Permanent Banking Appointment: Full-time, stable appointment within one of South Africa’s “Big Four” banking institutions.
• Competitive Banking Remuneration & Benefits: Market-related salary accompanied by performance incentives, preferential banking rates, medical scheme options, and retirement funds.
• FAIS Accreditation & Professional Development: Continuous training, regulatory compliance support, and access to internal Nedbank Learning Academies.
• Corporate Career Progression: Clear pathways to advance into Senior Client Service Consultant, Financial Planner, Credit Risk Specialist, or Branch Manager roles.

Experience & Qualifications

Essential Minimum Requirements:

• Tertiary Qualification: National Diploma (NQF Level 6) or equivalent in Business, Finance, or a related field.
• 1 to 2 years of proven experience in Retail/Banking Client Service, Cash Handling, Technology-Savvy environments, and First-Line Problem Resolution.
• FAIS Compliance Status: FAIS Affected position (must meet or be willing to meet RE5 / statutory requirements within prescribed timelines).
• Strong computer literacy and comfortable navigating digital software and banking applications.
• Proven customer service principles, problem-solving, and relationship management capabilities.
• Sound understanding of governance, risk, controls, and Nedbank operational security policies.
• Full flexibility to work branch trading hours, including Saturdays and month-end peak periods.

Preferred Criteria:

• Higher Certificate in Banking Services (NQF Level 5) or formal Banking/FAIS qualification.
• Previous foreign exchange (Forex) processing experience.

Interview Questions to Prepare For

Candidates applying on applyretail.co.za should prepare to answer the following interview questions during the selection process:

1. “How do you convince a hesitant or traditional client to switch from over-the-counter cash transactions to using the Nedbank Banking App or ATM self-service zone?”
   • Tip: Focus on demonstrating patience, walking the client through the step-by-step process on their device, highlighting the convenience, speed, and safety features, and assisting them with their initial transaction.
2. “How do you ensure 100% compliance with drop-safe limits and cash drawer balancing during a high-volume branch rush?”
   • Tip: Detail strict adherence to SOPs, executing regular cash drops when thresholds are reached, counting money double-check style, and refusing to cut compliance corners under queue pressure.
3. “Can you share an example of how you identified a client’s broader financial need and successfully referred them to a specialized sales advisor?”
   • Tip: Use the STAR method—highlighting how you listened actively during a routine enquiry, spotted a need for home loans or investment planning, and captured the lead on the CRM system.
4. “Why do you want to grow your retail banking career with Nedbank in Kathu?”
   • Tip: Express your passion for client service excellence, your interest in digital banking solutions, and your commitment to supporting the economic community in Kathu.

Career Advice for Applicants

To ensure your application stands out on applyretail.co.za:

• Highlight Diploma, Cash & Banking Experience: Explicitly feature your Diploma/NQF qualification, FAIS status, cash-handling experience, and digital proficiency at the top of your CV.
• Emphasize Risk & Compliance Awareness: Detail your experience with client authentication, document verification, cash limits, and risk protocols.
• Confirm Kathu Commute: Verify that living in or commuting to Kathu, Northern Cape, for standard branch trading hours and Saturday rosters is practical for you.
• Apply Before 04 November 2026: Complete your profile and submit your updated CV, certified qualification certificates, ID copy, and contactable references before the closing deadline.

How to Apply

1. Click the “Apply Now” button below on applyretail.co.za.
2. Upload your CV, Diploma / Qualification Certificate, ID document, and contactable references.
3. Complete the official online Nedbank application form using reference number 148434.

Apply here