Restaurant Supervisor – The Catalyst Hotel Sandton

Location: Sandton, Johannesburg, Gauteng

Reference Number: NEW261008-1

Business Unit: The Catalyst Hotel (NEWMARK Hotels & Reserves)

Department: Food and Beverage

Job Type: Full-Time, Permanent

Positions Available: 1

Posted: 13 October 2026

Closing Date: 23 October 2026

About the Company

The Catalyst Hotel, part of the prestigious NEWMARK Hotels & Reserves portfolio, is a premier executive luxury hotel situated in the heart of Sandton, Johannesburg. Combining sophisticated urban architecture, high-end hospitality suites, and top-tier dining facilities, The Catalyst Hotel caters to international business executives, discerning leisure travelers, and corporate conference guests.

At NEWMARK Hotels & Reserves, corporate culture is defined by luxury service excellence, passion, operational precision, and continuous staff development. The Food and Beverage department operates in a fast-paced, high-end culinary environment where attention to detail, flawless front-of-house execution, premium food and wine knowledge, and warm guest hospitality are paramount. Joining The Catalyst Hotel connects you with a leading luxury brand offering exceptional career growth in Gauteng’s premier financial hub.

Company Summary

• Industry: Luxury Hospitality, Hotel Food & Beverage & Executive Dining
• Company Size: Enterprise Hospitality Leader (NEWMARK Hotels & Reserves Network)
• Work Culture: High-End, Service-Oriented, Team-Centric, Results-Driven
• Location: Sandton, Johannesburg, Gauteng, South Africa

Available Opportunities

The Catalyst Hotel is recruiting a Restaurant Supervisor on a full-time, permanent basis to support the overall leadership of their culinary and dining operations. Working closely alongside the Food & Beverage Operations Manager and Head Chef, you will supervise front-of-house floor staff, coordinate shift schedules, manage stock procurement, enforce strict hygiene standards, and ensure exceptional guest dining experiences.

Core Responsibilities:

• Floor Supervision & Shift Management: Coordinating daily shift schedules for waitrons, bar staff, and hostesses to ensure optimal floor coverage during breakfast, lunch, dinner, and private hotel events.
• Service Standards & Guest Engagement: Maintaining visible floor presence, welcoming VIP guests, managing table reservations, and promptly resolving guest queries or service feedback.
• Procurement, Stock & Cost Control: Liaising with food and beverage suppliers, managing inventory levels, conducting weekly stocktakes, capturing wastage, and implementing cost-control protocols.
• Team Training & Development: Assisting with the onboarding, daily briefing, and continuous service training of front-of-house and back-of-house personnel in collaboration with kitchen leadership.
• POS & Administrative Governance: Operating Micros and Opera property management/POS systems accurately, processing billings, managing daily cash-ups, and assisting with conference quotations and debtor follow-ups.
• Hygiene, Health & Safety Compliance: Enforcing strict compliance with South African health, hygiene, food safety, and sanitation regulations across all dining, kitchen pass, and bar areas.

Key Objectives

Your success as a Restaurant Supervisor at The Catalyst Hotel will be evaluated by guest satisfaction ratings, food and beverage cost margins, stock audit precision, and team service efficiency. Within your first 90 days, you will be expected to:

1. Maintain Exquisite Service Standards: Ensure 100% compliance with NEWMARK luxury service SOPs across all restaurant shifts and private event functions.
2. Optimize Stock Control & Variance: Conduct accurate weekly inventory audits on high-value beverage lines and food stocks to minimize shrinkage and variance.
3. Master Hotel Systems (Micros & Opera): Demonstrate complete operational fluency across Micros POS billing systems and Opera property management software for seamless room charges and table ordering.
4. Lead a High-Performing Service Team: Conduct structured daily pre-shift briefings focusing on menu specials, wine pairings, upselling techniques, and guest service targets.

What You Will Learn

Stepping into a Restaurant Supervisory position within a premium Sandton hotel provides comprehensive exposure to executive hospitality management. In this role, you will build expertise in:

• Luxury Hotel Food & Beverage Governance: Best practices for managing fine dining workflows, banquet setups, room service coordination, and executive breakfast buffers.
• Advanced Hospitality Tech & POS Platforms: Practical mastery of industry-standard hotel management tools, specifically Micros POS and Opera PMS systems.
• F&B Financial Management & Supplier Relations: In-depth training in menu costing, margin analysis, inventory stock control, supplier price negotiations, and event quoting.
• Hospitality Team Leadership & IR Practices: Advanced supervisory techniques for shift scheduling, team motivation, performance evaluations, and workplace conflict resolution.

What You Gain

Joining The Catalyst Hotel on a permanent basis brings solid corporate stability, luxury brand alignment, and competitive hospitality rewards:

• Permanent Executive Hospitality Role: Full-time appointment representing a premier luxury hotel brand in Sandton.
• Competitive Remuneration & Shift Allowances: Market-related salary package accompanied by staff meals on duty, uniform allowances, and incentive structures.
• NEWMARK Group Career Progression: Clear pathways to advance into Assistant Food & Beverage Manager, Restaurant Manager, or Hotel Operations Manager roles across NEWMARK properties.
• Prestige Professional Network: Direct exposure to high-net-worth local and international corporate clientele, diplomats, and luxury hospitality leaders.

Experience & Qualifications

Essential Minimum Requirements:

• National Diploma, Advanced Certificate, or Degree in Hospitality Management, Food & Beverage Operations, or a related field.
• 1 to 4 years of proven supervisory experience within a reputable hotel restaurant, high-end dining establishment, or luxury hospitality environment.
• High proficiency in hospitality technology, specifically Point-of-Sale (POS) systems such as Micros and property management tools like Opera.
• Excellent verbal and written communication skills in English with a strong attention to detail and a customer-focused approach.
• Sound knowledge of culinary techniques, food safety legislation, hygiene standards, and wine/beverage service.
• Well-groomed, elegant, and professional personal presentation.
• Full flexibility and availability to work rotating shift rosters, including early mornings, late evenings, weekends, and public holidays.

Interview Questions to Prepare For

Candidates applying on applyretail.co.za should prepare to answer the following interview questions during the selection process:

1. “How do you handle a scenario where a hotel guest is unhappy with their meal preparation or service speed during a busy dinner service?”
   • Tip: Emphasize listening attentively without interrupting, apologizing sincerely on behalf of the hotel, replacing the dish promptly or offering a complimentary beverage, and updating the Ops Manager.
2. “How do you manage beverage and food stock control to minimize shrinkage and waste in a hotel restaurant environment?”
   • Tip: Discuss conducting strict daily/weekly stock audits on Micros, tracking wastage logs accurately, securing liquor stores, and ensuring First-In, First-Out (FIFO) stock rotation.
3. “How do you utilize Micros and Opera systems to ensure accurate guest billing and room transfers?”
   • Tip: Detail cross-referencing guest room numbers and names on Opera prior to posting Micros billings, keeping accurate signed vouchers, and balancing POS terminals at the end of every shift.
4. “Why do you want to advance your supervisory career at The Catalyst Hotel in Sandton?”
   • Tip: Express your passion for executive hotel dining, admiration for NEWMARK Hotels & Reserves’ commitment to luxury service, and your drive to maintain top-tier dining experiences in Sandton.

Career Advice for Applicants

To ensure your application stands out on applyretail.co.za:

• Highlight Hospitality Qualifications, Micros/Opera & Supervisory Experience: Explicitly feature your Hospitality Diploma, 1–4 years of supervisory experience, and Micros/Opera proficiency at the top of your CV.
• Emphasize Grooming & Customer Service Excellence: Present a highly polished, professional image in all application materials and interview interactions.
• Confirm Sandton Commute: Verify that traveling to Sandton, Johannesburg, for early morning or late-night shift rosters, weekends, and public holidays is practical for you.
• Apply Before 23 October 2026: Complete your profile and upload your updated CV, certified qualification certificates, ID copy, and contactable references before the closing deadline.

How to Apply

1. Click the “Apply Now” button below on applyretail.co.za.
2. Upload your CV, Hospitality Diploma / Certificate, ID document, and contactable references.
3. Complete the online application form for The Catalyst Hotel using reference number NEW261008-1.

Apply now