Sales Consultant (In Store) – Telkom Durban North

Location: Durban North, KwaZulu-Natal, South Africa

Reference Number: SM-8012

Company: Telkom SA

Work Level: Junior Level

Job Type: Full-Time, Permanent

EE Position: No

Posted: 14 October 2026

Closing Date: Open Until Filled

About the Company

Telkom SA is South Africa’s premier wireline and wireless telecommunications provider, delivering voice, data, fiber, mobile, and digital services to millions of consumer and corporate clients nationwide. Operating an extensive network of modern retail stores across South Africa, Telkom connects individuals, households, and businesses to high-speed broadband, smart mobile devices, and integrated connectivity solutions.

The workplace culture at Telkom Retail is high-energy, technology-driven, target-focused, and customer-centric. In-store retail teams operate in interactive, fast-paced store environments where technical product knowledge, digital service delivery, administrative compliance, and personalized customer care are strongly emphasized. Joining Telkom in Durban North connects you with a national telecom leader at the forefront of South Africa’s digital transformation.

Company Summary

• Industry: Telecommunications, Mobile Networks, Broadband & Digital Retail
• Company Size: National Enterprise Leader (Telkom SA Network)
• Work Culture: High-Energy, Customer-Centric, Sales-Driven, Tech-Focused
• Location: Durban North, KwaZulu-Natal, South Africa

Available Opportunities

Telkom SA is recruiting an In-Store Sales Consultant on a full-time, permanent basis for their retail branch in Durban North, KwaZulu-Natal. Reporting directly to the Store Manager, you will drive retail sales of mobile contracts, fiber packages, LTE routers, and smart devices, while providing exceptional customer care and executing store administrative duties.

Core Responsibilities:

• In-Store Consultative Sales & Target Execution: Engaging store visitors, explaining Telkom product offerings (FTTH, LTE, Postpaid Mobile, Prepaid, and value-added services), and achieving monthly sales targets.
• Customer Care & Relationship Management: Delivering fast, friendly front-counter service, resolving account or connectivity queries, assisting with device setups, and maintaining high customer satisfaction ratings.
• Store Administration & Contract Processing: Capturing RICA documentation, processing new contract applications, executing credit checks, logging upgrades, and filing customer records accurately.
• Stock & Merchandising Governance: Assisting with daily stock audits, managing device display units, ensuring price tags are accurate, and keeping the retail sales floor presentable.
• Promotional Marketing & Product Demonstrations: Demonstrating the latest smartphone, tablet, and smart home features to customers, while actively cross-selling value-added digital services.

Key Objectives

Your success as a Sales Consultant at Telkom Durban North will be evaluated by contract activation volumes, monthly sales revenue, customer satisfaction scores (NPS), and RICA administrative compliance. Within your first 90 days, you will be expected to:

1. Consistently Achieve Monthly Sales Quotas: Meet or exceed sales targets for fiber sign-ups, LTE packages, mobile contracts, and device upgrades.
2. Master Telkom Digital Catalogues & Systems: Build technical fluency across internal Telkom billing platforms, contract processing portals, and current promotional packages.
3. Maintain 100% RICA & Administrative Accuracy: Ensure all processed applications, ID verifications, and proof of residence documents meet strict statutory RICA requirements.
4. Deliver Top-Tier Customer Care: Resolve customer queries at the first point of contact to build brand loyalty in the Durban North community.

What You Will Learn

Stepping into an in-store sales consultancy role within Telkom provides valuable commercial, technical, and operational experience. In this position, you will build expertise in:

• Telecommunications & Broadband Technology: Advanced understanding of fiber-to-the-home (FTTH), LTE-Advanced networks, 5G technology, and mobile ecosystem integration.
• High-Conversion Consultative Selling: Proven techniques for qualifying customer connectivity needs, converting walk-in traffic, upselling premium hardware, and handling objections.
• Telecommunications Compliance & RICA Governance: Practical knowledge of RICA legislation, credit vetting procedures, contract processing, and subscriber registration standards.
• Retail CRM & Billing Systems: Practical experience using corporate telecom billing tools, order-tracking platforms, and customer account management software.

What You Gain

Joining Telkom SA on a permanent basis brings strong corporate stability, competitive earning potential, and structured telecom career growth:

• Permanent Corporate Appointment: Stable, full-time contract within one of South Africa’s leading telecommunications operators.
• Market-Related Remuneration Package: Competitive base salary paired with sales incentives, performance bonuses, and corporate benefits.
• Continuous Product & Telecom Training: Access to Telkom Learning Academies, device manufacturer masterclasses, and digital service training.
• Clear Career Pathways: Direct progression routes into Senior Sales Consultant, Assistant Store Manager, Retail Store Manager, or Corporate Account Executive roles.

Experience & Qualifications

Essential Minimum Requirements:

• Tertiary Qualification: National Diploma / NQF Level 5 in Sales, Marketing, Business Administration, or a related field.
• Minimum of 2 to 3 years of proven sales experience in a retail environment (preferably within the Telecommunications or ICT industry).
• Strong sales acumen and practical knowledge of marketing principles.
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and digital system navigation.
• Excellent verbal and written communication skills with strong interpersonal capabilities.
• Meticulous administrative skills with strong attention to detail and RICA compliance awareness.
• Willingness and flexibility to work retail trading hours, including weekends, public holidays, and shift rosters.

Interview Questions to Prepare For

Candidates applying on applyretail.co.za should prepare to answer the following interview questions during the selection process:

1. “How do you match a walk-in customer with the right Telkom broadband package (e.g., Fiber vs. LTE) based on their household needs?”
   • Tip: Explain asking open-ended discovery questions about their location, streaming/gaming habits, number of connected devices, and budget before recommending a tailored speed tier.
2. “How do you ensure 100% RICA compliance and accuracy when processing high volumes of new mobile contracts during busy shifts?”
   • Tip: Detail methodical document verification processes, checking original ID copies and valid proof of residence carefully, cross-referencing system entries, and avoiding shortcuts under pressure.
3. “Can you share an example of how you converted an indecisive or price-sensitive customer into closing a sale?”
   • Tip: Use the STAR method (Situation, Task, Action, Result)—focusing on demonstrating product value, explaining long-term savings on bundled packages, and providing transparent pricing details.
4. “Why do you want to grow your retail sales career with Telkom in Durban North?”
   • Tip: Express your passion for telecommunications technology, your strong track record in retail sales, and your commitment to delivering outstanding customer service in the Durban North area.

Career Advice for Applicants

To ensure your application stands out on applyretail.co.za:

• Highlight NQF 5 Qualification & Telecom Sales Experience: Explicitly feature your NQF Level 5 Diploma, 2–3+ years of retail sales experience, and telecom industry exposure at the top of your CV.
• Emphasize RICA & Administrative Competency: Detail your experience with contract administration, credit vetting, RICA verification, and MS Office proficiency.
• Confirm Durban North Commute: Verify that traveling to Durban North, KwaZulu-Natal, for standard retail shift rosters, weekends, and peak trading hours is practical for you.
• Submit Complete Documentation: Upload your updated CV, certified Diploma/NQF Level 5 certificate, Matric certificate, ID copy, and contactable references when applying.

How to Apply

1. Click the “Apply Now” button below on applyretail.co.za.
2. Upload your CV, Grade 12 certificate, Diploma / NQF Level 5 certificate, ID document, and contactable references.
3. Complete the official online Telkom application form using reference number SM-8012.

Apply now