Sales Assistant – Dunns The Fields Gaborone

Location: Gaborone, Botswana (The Fields Mall)

Reference Number: PSP261028-4

Company: Dunns (Pepkor Speciality Division)

Department: Operations – Stores

Job Type: Full-Time, Permanent

Posted: 28 October 2026

Closing Date: 30 October 2026

About the Company

Dunns is a popular African fashion retail brand under the Pepkor Speciality umbrella, providing stylish, affordable, and high-quality contemporary apparel, footwear, and accessories for men, women, and children. With an expanding footprint across Southern Africa, Dunns offers accessible trends designed to fit the everyday lifestyles of diverse communities.

The workplace culture at Dunns is high-energy, customer-obsessed, friendly, and team-oriented. Store teams operate in fast-paced retail environments where visual merchandising standards, target achievement, asset protection, and personalized customer engagement are strongly emphasized. Joining Dunns at The Fields Mall connects you with a dynamic regional retail leader offering stable career paths in fashion retail.

Company Summary

• Industry: Fashion Retail, Apparel & Consumer Goods
• Company Size: Regional Enterprise Leader (Pepkor Speciality Group)
• Work Culture: High-Energy, Customer-Centric, Results-Driven, Team-Focused
• Location: Gaborone, Botswana (The Fields Mall)

Available Opportunities

Dunns is recruiting a Sales Assistant on a full-time, permanent basis for their branch at The Fields Mall in Gaborone, Botswana. Reporting directly to the Store Manager, you will serve as a key frontline representative responsible for driving store turnover, maintaining visual display standards, processing lay-bys, protecting company assets, and delivering outstanding customer service.

Core Responsibilities:

• Sales Target Execution & Driving Turnover: Actively engaging walk-in shoppers, recommending complete outfits, cross-selling accessories, and achieving daily, weekly, and monthly sales quotas.
• Customer Service Excellence: Providing friendly, professional service on the sales floor, assisting in fitting rooms, answering product inquiries, and handling customer transactions smoothly.
• Merchandise Presentation & Replenishment: Executing visual merchandising guidelines, restocking floor displays promptly, facing store shelves, and maintaining high housekeeping standards.
• Stockroom & Admin Processing: Assisting with stock receiving, price mark-downs, inventory tagging, stockroom organization, and managing lay-by administrative procedures accurately.
• Asset Protection & Loss Prevention: Exercising vigilance on the sales floor to safeguard stock, cash, physical fixtures, staff, and customers against theft or shrinkage.
• Policy Compliance & Teamwork: Adhering to standard operating procedures, supporting team goals, and assisting management with daily store opening and closing duties.

Key Objectives

Your success as a Sales Assistant at Dunns Gaborone will be evaluated by personal sales turnover, lay-by administration accuracy, inventory audit scores, and customer feedback. Within your first 90 days, you will be expected to:

1. Consistently Reach Sales Quotas: Achieve assigned personal sales targets through proactive customer engagement and product knowledge.
2. Master In-Store Admin Procedures: Execute lay-by documentation, markdown tagging, and stockroom filing with 100% operational compliance.
3. Maintain Visual Merchandising Standards: Keep sales floor tables, clothing racks, and window displays fully stocked, clean, and planogram-compliant.
4. Enforce Shrinkage Control: Monitor floor activity closely to minimize stock loss and support asset protection policies.

What You Will Learn

Stepping into a Sales Assistant role with Dunns provides practical commercial and operational development in modern apparel retail. In this position, you will build expertise in:

• Apparel Visual Merchandising: Best practices for outfit coordination, floor layout optimization, and promotional display setups.
• Retail Sales & Customer Engagement: Proven techniques for handling customer objections, upselling complementary ranges, and closing sales effectively.
• Store Administration & Stockroom Governance: Practical knowledge of inventory management, lay-by contract administration, markdowns, and stock auditing.
• Retail Loss Prevention & Asset Safety: Understanding shrinkage control mechanisms, floor surveillance awareness, and cash handling procedures.

What You Gain

Joining Dunns and the Pepkor Speciality group on a permanent basis brings strong corporate stability, retail incentives, and regional growth opportunities:

• Permanent Retail Appointment: Full-time, stable employment within a leading Southern African fashion retail group.
• Competitive Remuneration & Benefits: Market-related salary accompanied by sales performance incentives, staff discount privileges, and career development programs.
• Structured Retail Training: Continuous on-the-job training in visual merchandising, customer service, and store operations.
• Career Advancement Opportunities: Clear pathways to advance into Senior Sales Assistant, Admin Supervisor, Assistant Store Manager, or Store Manager roles.

Experience & Qualifications

Essential Minimum Requirements:

• Matric / Grade 12 qualification or Botswana BGCSE equivalent.
• Proven sales and customer service experience in a retail or hospitality environment.
• Basic computer literacy and comfort using digital point-of-sale (POS) systems.
• Strong communication and interpersonal skills with a warm, customer-focused approach.
• Numerical accuracy and high attention to detail in administrative tasks.
• Strong organizational, planning, and task-prioritization capabilities.
• Ability to handle stressful peak trading periods while working effectively in a team.
• Full flexibility to work retail trading hours, including weekends, public holidays, and shift rosters.

Interview Questions to Prepare For

Candidates applying on applyretail.co.za should prepare to answer the following interview questions during the selection process:

1. “How do you approach a customer who is just browsing and turn that interaction into a successful sale?”
   • Tip: Focus on offering a warm, non-intrusive greeting, observing what items catch their eye, asking open-ended questions about what they are shopping for, and offering matching items or active store promotions.
2. “How do you handle managing lay-by administrative paperwork while keeping the store floor neat and serving customers during busy peak hours?”
   • Tip: Explain prioritizing customer service first, completing administrative filing methodically during lulls, double-checking customer details, and keeping work areas organized.
3. “Can you describe a situation where your vigilance on the sales floor helped prevent stock loss or damage?”
   • Tip: Use the STAR method—highlighting how maintaining high visibility, greeting every customer warmly, keeping fitting room counts accurate, and reporting suspicious behavior prevented shoplifting.
4. “Why do you want to build your retail sales career with Dunns at The Fields Mall in Gaborone?”
   • Tip: Express your passion for fashion retail, your admiration for the Dunns brand, and your drive to contribute to the store’s sales growth in Gaborone.

Career Advice for Applicants

To ensure your application stands out on applyretail.co.za:

• Highlight Sales Experience & Matric Status: Explicitly feature your Grade 12 / BGCSE qualification, computer literacy, and retail sales experience at the top of your CV.
• Emphasize Stress Tolerance & Teamwork: Mention your capability to work efficiently during high-volume trading rushes, promotions, and weekend shifts.
• Confirm Gaborone Commute: Verify that commuting to The Fields Mall in Gaborone, Botswana, for flexible retail shift rosters is practical for you.
• Apply Before 30 October 2026: Complete your profile and submit your updated CV, certified Matric / qualification certificate, ID/Passport copy, and contactable references before the closing deadline.

How to Apply

1. Click the “Apply Now” button below on applyretail.co.za.
2. Upload your CV, Grade 12 / BGCSE certificate, ID/Passport document, and contactable references.
3. Complete the official online Pepkor Speciality / Dunns application form using reference number PSP261028-4.

Apply now